Call: 0330 088 0195

Privacy Policy

Cadmus Distribution Group Ltd trading as VoIPon Solutions (“us, “we”) are a voice over IP telecommunications technology hardware distributor/ service provider based in the United Kingdom. We take your privacy seriously. This Privacy Policy explains what personal information we collect from you when using our website, the VoIPon Talk service, and when dealing with VoIPon Solutions; as well as how we use this data and how we ensure that your data is kept private.


1. Scope of privacy policy

All data subjects whose personal data is collected, in line with the requirements of the GDPR.


2. Responsibilities

2.1 Cadmus Distribution Group Limited and its employees are responsible for ensuring that this notice is made available to data subjects prior to collecting/processing their personal data.

2.2 All Employees/Staff of Cadmus Distribution Group Limited who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.


3. Privacy Policy

3.1 Who are we?

Cadmus Distribution Group Ltd trading as VoIPon Solutions (“us, “we”) are a voice over IP telecommunications technology hardware distributor/ service provider based in the United Kingdom. VoIPon Talk is a product of Cadmus Distribution Group Ltd.

Our data protection representative can be contacted here:

  • Email:[email protected]:
  • Mail:
    Data Protection Representative
    Cadmus Distribution Group Ltd
    32 Writtle Road
    CM1 3BX

The personal data types we collect and store (depending on what you provide), is:

  • “Account data” – This may include name, email address, phone number and street address.
  • “Enquiry data” – this may include information about your particular enquiry with us and the products/services associated with it.
  • “Customer Relationship data” – this includes information about our relationship, and may include communications between us and you. This is used to ensure we can provide the best service for you. This is provided by you when communicating via email, our ticket system, or other communications.
  • “Transactional data” – this includes information about purchases of goods and services, that you enter into with us and/or through our website. This includes specific transaction data, address information, payment information, and IP address (when ordered online). We do not store card payment details, card payments are processed using SagePay for customer security and PCI DSS compliance.
  • “Service data” – your activity on the VoIPon Talk service, such as call history data, device authentication, etc.

The personal data we collect is used for the following purposes:

  • Fulfilling sales, service or support contract requirement
  • Handling sales/service enquiries
  • Enabling us to better run our website and services
  • Run anti-fraud checks (non-sensitive payment information and IP address)
  • Marketing relevant product & industry news (only when consent is provided)

Our legal basis for processing personal data:

  • Contract, or in order to take steps at your request prior to entering into a contract
  • Consent – For example when you provide consent for us to contact you with direct marketing
  • For our legitimate interests (where described in this policy) and where your interests and fundamental rights do not override these interests.

3.2 Consent

When you provide us with personal information to complete a transaction, arrange for a delivery or return a purchase, create an account, make an enquiry, or otherwise provide your data to us for a purpose, we imply that you consent to this privacy notice and are giving us permission to process your personal data specifically for the purposes identified.

You may withdraw consent at any time by submitting copy of our Withdrawal of Consent Procedure here link

3.3 Disclosure

We may pass your personal data on to third-party service providers contracted to Cadmus Distribution Group Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the required service (e.g. a courier company for the delivery of goods to you).

3.4 Retention period

Cadmus Distribution Group Limited will process personal data only for as long as necessary for the purpose or purposes the data was collected.
We retain your personal data for a period of upto 7 years after the purchase and/or contract ends, this is required for tax records. Upon request, we can delete any data that is not required for tax records.
When you create an account with us, or otherwise provide us with your personal data, we will keep hold of the information for a period of upto two years. You can ask us to remove this data at any time using the contact details within this policy.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Cadmus Distribution Group Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Cadmus Distribution Group Limited (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Cadmus Distribution Group Limited’s data protection representatives.

The details for each of these contacts are:

Cadmus data protection representative contact details

Data Protection Representative, Cadmus Distribution Group

32 Writtle Road
[email protected]
0330 088 0195

Supervisory authority contact details
Information Commissioner’s Office
Wycliffe House
Water Lane
0303 123 1113

3.7 Online Privacy statement

For more information about how and why we use your personal data online, please see our Online Privacy Statement below.

3.8 Marketing
3.8.1. Where you indicate that you would like to receive marketing communication from us or subscribe to our mailing list or newsletters, we may use your personal data in order to provide you with details about our goods, services, offers or promotions.
3.8.2 In addition to the above, if you are a business customer, for business-to-business marketing, we may use your data for our legitimate interests in order to provide you with marketing information which we believe will be of interest to you.
3.8.3. If you receive any marketing communications from us, you have the right to opt-out of any further communication. To opt-out you can:
Click to unsubscribe, which is included within any such communication received;
Update your marketing preferences within your online account or from any such email received; or
Email us at [email protected] from the email address which received any such email, with your name and contact details.

3.9 Other Websites, Platforms, and Applications

The VoIPon Talk service may be provided through and/or utilize features (such as VoIP Hardware and Software) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may access VoIPon Talk through mobile devices, hardware such as VoIP Phones, desktop applications and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the VoIPon Talk service.


4. VoIPon Talk Privacy Statement

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by the Cadmus Distribution Group Ltd (“VoIPon Talk”).

Contacting Us

If you have general questions about your account please contact our support team at [email protected]. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at [email protected].

The data controller of your personal information is Cadmus Distribution Group Ltd which also provides the service to you. Please note that if you contact us to assist you, for your safety and ours we may need to record calls between us and authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

  • Information you provide to us: We collect information you provide to us which includes:
    • your name, email address, address or postal code, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Support Team, or participate in surveys or marketing promotions;
    • information when you choose to provide reviews or ratings, account settings, set preferences in “Your Account”, or otherwise provide information to us through our service or elsewhere.
  • Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as mobile devices, hardware such as VoIP Phones or desktop applications). This information includes:
    • your activity on the VoIPon Talk service, such as call history data, device and/or application authentication
    • details of your interactions with our Customer Support team, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    • device IDs or other unique identifiers; device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
    • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time).
  • Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behaviour.

Use of Information

We use information to provide, analyse, administer, enhance and personalize our services and marketing efforts, to process your account creation, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized recommendations for movies, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • analyse and understand our customers, improve our service (including our user interface experiences) and optimize our product and its standard of quality;
  • communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about VoIPon Talk, details about new features and content available on VoIPon Talk, and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests. You can change your communications preferences in “Your Account”

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer support, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of VoIPon Talk and others: VoIPon Talk and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of VoIPon Talk, its employees, users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

  • While using the VoIPon Talk service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
  • Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms.
  • Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

Access to Your Account and Profiles

In order to provide you with ease of access to your account and to help administer the VoIPon Talk service, we may use technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the VoIPon Talk service. You can choose not to take advantage of this feature on your computer by unchecking the box “Keep me logged in” when you log in to the website. We only show this when we are enabling this technology.

To remove access to your VoIPon Talk account from devices you have allowed to stay logged in: (a) visit “Your Account”, choose “Log out of all devices,” and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your VoIPon Talk settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or VoIPon Talk ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your call history, ratings, reviews and account information (including your email address or other information in Your Account). This remains true even if you use our Members feature. Members allow different users of VoIPon Talk to be granted access to your VoIPon Talk service.

Your Choices

If you no longer want to receive certain communications from us via email or text message, simply access the “Preferences” settings page in the “Your Account” section of our website and uncheck those items to unsubscribe. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.

To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the “Your Account” portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your VoIPon Talk payment information, and various related information about your account (such as Call History and Call Recordings). You must be signed in to access “Your Account”. You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at [email protected].

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Statement.


We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Other Websites, Platforms and Applications

The VoIPon Talk service may be provided through and/or utilize features (such as VoIP Hardware and Software) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the VoIPon Talk service through mobile devices, hardware such as VoIP Phones, desktop applications and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the VoIPon Talk service.


You must be 18 years of age or older to subscribe to VoIPon Talk. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to use our service. While individuals under the age of 18 may use the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the VoIPon Talk service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use of the VoIPon Talk service. To see when this Privacy Statement was last updated, please see the “Last Updated” section below.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyse our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies?Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

    Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

  2. Why does VoIPon Talk use cookies?We and our Service Providers may use the following types of cookies:
    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms & Conditions, prevent fraud and maintain the security of our service.
    • Performance and functionality cookies: These cookies are not essential but help us to personalize and enhance your experience with VoIPon Talk. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the VoIPon Talk service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our service.
    • Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called “Interest-Based Advertising.” Many of the advertising cookies associated with our service belong to our Service Providers.
  3. How Does VoIPon Talk use Web Beacons and other Technologies?Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.

    We use other technologies that are similar to cookies, such as browser storage and plugins. Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyse the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more.