IVR

Using our hosted VoIP service, improve your customer’s experience with manageable Interactive Voice Response (IVR) options for all your incoming calls.

With our easily editable IVR system setup, you can start presenting professional call menus to your callers in no time. Our Cloud PBX also provides you with the ability to assign specific actions to employees, such as extensions, which the caller can then select through to. This offers a more efficient customer experience as it eliminates time-wasting caused by placing the customer on hold.

Key Features:

• Instantly create professional touch tone IVR menus for incoming calls
• Combine multiple call modules
• Dial by Extension: Minimises time-wasting
• Increase customer satisfaction by letting your callers choose the most relevant destination to resolve their queries

You are also free to record your own bespoke voice prompts, or simply use our existing defaults. In just a few clicks, you can divert calls to specific departments, employees, or voicemails. With our flexible, feature-rich IVR, you can create an efficient, personal, inexpensive system for your incoming calls.