Call Management

Using your online Dashboard and the Cloud PBX, you can see all call logs and their associated costs, providing you with complete call management for your company. Our hosted VoIP phone system also offers CDR and call management, essential in running any business as smoothly as possible. With full filtering options, it is possible to see a complete list of inbound, outbound, and internal phone calls made to and from your assigned phone numbers. With this information, you can produce detailed analytics, which can be used for instances such as marketing and training. Other valuable call management features such as simple call transfers, easy parking and retrieving of phone calls, and Busy Lamp Field options, are all available with our VoIP Hosted service.

Key Features:

• Park and retrieve VoIP calls via shortcode combinations, from any device
• See an overview of all calls made in your account, plus their associated costs instantly in the Dashboard
• Enjoy full control of all your calls, including call transfers, conference call and calls on hold
• Aid business analysis with the ability to effortlessly filter and download your call data in CSV format

These Hosted VoIP call features help add a level of control and management across your workplace, which we know is crucial in the daily running of a company.